2

2

Days research

Days research

2

2

Weeks design

Weeks design

2

2

Personas served

Personas served

Amilia Images

CHALLENGE:

CHALLENGE:

  • Ecommerce and reservations SaaS needed to increase revenue by increased bookings.

  • Booking page was missing key functionality.

  • Ecommerce and reservations SaaS needed to increase revenue by increased bookings.

  • Booking page was missing key functionality.

SOLUTIONS:

SOLUTIONS:

  • B2C UI - Customer-facing gallery UI for better booking experience.

  • B2B UI - Client-facing setup UI for adding galleries to bookable spaces listings.

  • B2C UI - Customer-facing gallery UI for better booking experience.

  • B2B UI - Client-facing setup UI for adding galleries to bookable spaces listings.

My Role:

My Role:

UX / UI Design

UX / UI Design

Location:

Location:

Montréal, Canada

Montréal, Canada

Industry:

Industry:

SaaS

SaaS

Tools:

Tools:

Figma

Figma

Rapid design

Rapid design

1 Sprint time allotted (2 weeks)

1 Sprint time allotted (2 weeks)

Intuitive UI

Intuitive UI

Top 7 similar products analyzed for feature intuitiveness

Top 7 similar products analyzed for feature intuitiveness

User personas served

User personas served

Both B2C and B2B UIs created and implemented

Both B2C and B2B UIs created and implemented

Context

Opportunity:

Opportunity:

  • The image upload feature was created in hurry.

  • Clients complained only 1 image could be added to a listing.

  • The image upload feature was created in hurry.

  • Clients complained only 1 image could be added to a listing.

Constraints:

Constraints:

  • 2 weeks to design and handoff to developers

  • 2 personas (client orgs and end-users) to solve for

  • Small team - 1PM, 6 developers, 1 designer

  • 2 weeks to design and handoff to developers

  • 2 personas (client orgs and end-users) to solve for

  • Small team - 1PM, 6 developers, 1 designer

Research

Competitive analysis:

Competitive analysis:

  • Airbnb

  • Adobe portfolio

  • Booking.com

  • Etsy

  • Facebook

  • Duproprio

  • VRBO

  • Airbnb

  • Adobe portfolio

  • Booking.com

  • Etsy

  • Facebook

  • Duproprio

  • VRBO

*Chosen because of similar image feature

Competitive breakdown:

Findings:

Feature parity:

Feature parity:

  • Clickable image carrousel.

  • Collage view (large cover photo, with smaller tiles indicating amount of remaining images in set.

  • Available scroll from outside (using mouse or arrow) of image set.

  • Ability to change cover photo.

  • Image edit capability (rotate and scale).

  • Clickable image carrousel.

  • Collage view (large cover photo, with smaller tiles indicating amount of remaining images in set.

  • Available scroll from outside (using mouse or arrow) of image set.

  • Ability to change cover photo.

  • Image edit capability (rotate and scale).

Nice-to-haves:

Nice-to-haves:

  • Cover image breadcrumbs.

  • Display of erroneous image preview for image formatting errors.

  • Ability to "like" image for favoriting during shopping.

  • Cover image breadcrumbs.

  • Display of erroneous image preview for image formatting errors.

  • Ability to "like" image for favoriting during shopping.

Iterative design:

First Revision

First Revision

  • Clickable image carrousel.

  • Collage view (large cover photo, with smaller tiles indicating amount of remaining images in set.

  • Available scroll from outside (using mouse or arrow) of image set.

  • Ability to change cover photo.

  • Image edit capability (rotate and scale).

  • Display of erroneous image preview for image formatting errors.

  • Ability to “like” image for favoriting.

  • Clickable image carrousel.

  • Collage view (large cover photo, with smaller tiles indicating amount of remaining images in set.

  • Available scroll from outside (using mouse or arrow) of image set.

  • Ability to change cover photo.

  • Image edit capability (rotate and scale).

  • Display of erroneous image preview for image formatting errors.

  • Ability to “like” image for favoriting.

Stakeholder feedback:

Constructive and targeted

Constructive and targeted

  • UI looks great, UX based on common attributes of well-known platforms.

  • Use of drag-and-drop uploading is a great idea.

  • Image reordering by dragging is out of scope for MVP. In the final version, I opted for meatball menu "Make Primary" option.

  • Preview tile of erroneous images is out of scope for the same reason as 3 above. I opted for in-line error messaging.

  • Due to database architecture, saving or liking not supported.

  • Much-needed improvement to the product.

  • UI looks great, UX based on common attributes of well-known platforms.

  • Use of drag-and-drop uploading is a great idea.

  • Image reordering by dragging is out of scope for MVP. In the final version, I opted for meatball menu "Make Primary" option.

  • Preview tile of erroneous images is out of scope for the same reason as 3 above. I opted for in-line error messaging.

  • Due to database architecture, saving or liking not supported.

  • Much-needed improvement to the product.

Final feature list:

Takeaways:

Key points:

Key points:

  • Check in with engineering early in the process to learn about technical constraints, before starting design.

  • During the build, technical limits not found earlier can come up.

  • Code demos are crucial to ensure alignment with the design recommendations, make compromises towards user-centered-design.

  • Check in with engineering early in the process to learn about technical constraints, before starting design.

  • During the build, technical limits not found earlier can come up.

  • Code demos are crucial to ensure alignment with the design recommendations, make compromises towards user-centered-design.

Justin Penney

Services

Strategic product design

Growth web design

Justin Penney

Services

Strategic product design

Growth web design

Justin Penney

Services

Strategic product design

Growth web design

Connect on LinkedIn